Customer Support

CUSTOMER SUPPORT

Our products are handmade and personalized, which means they are created specifically for each individual customer. Due to the nature of the customization process, we do not accept cancellations, refunds, returns, or exchanges. This policy ensures that we can maintain the highest level of quality and craftsmanship in our products. Once an order is placed and the customization process begins, it cannot be altered or reversed. We recommend that our customers carefully review their orders before submitting them to ensure that they receive exactly what they want.

It is also important to note that these types of handmade and personalized products are not suitable for reselling, and in some cases, are unique and one of a kind and no two will be exactly alike and/or may have minor flaws. In light of this, we cannot accept returns or exchanges as it would be difficult for us to resell the product.

We understand that this policy may be inconvenient for some customers, but it is necessary to ensure that we can continue to offer high-quality, personalized products. We appreciate your understanding and support in this matter.

Should you have any questions about the policy or an order, please contact me at badunicorncreations@gmail.com

 

ORDER TRACKING

At Bad Unicorn Creations, we understand that receiving your package on time is important to you. That's why we make sure to keep you updated on the status of your shipment every step of the way.

As soon as your order is shipped, we'll send you a tracking number via email. You can easily track your package on the carrier's website using this number.

It's important to note that sometimes it may take up to 24 hours for the tracking information to become available on the carrier's website. However, if you haven't received your tracking number within 2 business days of placing your order, please don't hesitate to reach out to us at badunicorncreations@gmail.com. We'll be more than happy to assist you.

We appreciate your trust in Bad Unicorn Creations for your purchase and look forward to serving you again in the future.